Privacy Policy

This Privacy Policy describes how Olive Systems Group Inc. ("Olive", "we", "us", or "our") collects, uses, and discloses your personal information when you use our services. This policy is compliant with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.

1. Information We Collect

We collect the following types of information:

  • Contact information (name, email address, phone number)
  • Business information (company name, job title)
  • Usage data (how you interact with our services)
  • Technical data (IP address, browser type, device information)
  • Voice recordings and chat transcripts when you use our AI agents

2. How We Use Your Information

We use your information for the following purposes:

  • To provide and maintain our services
  • To notify you about changes to our services
  • To allow you to participate in interactive features of our services
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our services
  • To monitor the usage of our services
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer

3. Third-Party Use

We may share your information with third parties in the following circumstances:

  • With service providers who perform services on our behalf (e.g., CRM systems, email marketing platforms)
  • To comply with legal obligations
  • To protect and defend our rights and property
  • With your consent or at your direction

We do not sell your personal information to third parties.

4. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

5. Your Rights

Under PIPEDA, you have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete information
  • Withdraw consent for the collection, use, or disclosure of your information
  • File a complaint about our privacy practices

6. Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "effective date" at the top of this page.

8. Jurisdiction

This Privacy Policy is governed by the laws of Ontario, Canada. Any disputes relating to this policy shall be resolved exclusively in the courts of Ontario, Canada.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Olive Systems Group Inc.
3080 Yonge St Ste 6060
Toronto, Ontario, Canada
Phone: +1 437 388 4055